FAQ

Frequently Asked Questions

Where can I find my Photo Code?
Your unique photo code can be found on your receipt and on the bottom left of your printed photo (see below).


What if I lost my receipt?
If you have lost your receipt, you can find your photo code in the bottom left (see above) of any of your Santa Photos.

I can't see where to enter my photo code or email on the home page?
If you are unable to see where to enter your photo code or email address when using a desktop computer then you are using an out of date version of a browser that is not compatible with the MyHolidayMoments website.  The MyHolidayMoments website functions best with browsers that are less than 3 years old.  We recommend that you update your browser and try again.  For Microsoft Internet Explorer users, please update to IE version 10 or higher.  IE version 8 or 9 does not support the many wonderful features of the MyHolidayMoments website.

How do I remove the watermark from my Santa Photo?
If you see a watermark on your Santa Photo that is an indication that you have not yet purchased the Santa Photo Download.  To remove the watermark and to have access to all of the site's features like saving, downloading, sharing and creating on Shutterfly, you must purchase the Santa Photo Download for only $12.  Once the Santa Photo Download purchase has been made online, the watermark will be removed and you will now have full access to all site features.

How do I apply a Border to my Santa Photo?
Simply click or tap on any Border shown to the right of the photo to apply that Border to your Santa Photo.  You may also drag and drop the Border onto your photo to apply the Border.  Be sure to scroll down to see all of the Holiday Borders perfect for just about any occasion.  Only one border can be applied at a time.    

How do I add a Sticker to my Santa Photo?
Simply click or tap on any Sticker shown to the right the photo (under the Sticker tab) to apply that Sticker to your Santa Photo.  You may also drag and drop a Sticker onto your photo.  Be sure to scroll down to see all of the Holiday Stickers that you can use to personalize your Santa Photo. Move, scale and or rotate the Stickers to place them exactly as you wish. There is no limit to the number of stickers you can apply to your Santa Photo.

Where are my other photos?
If you purchased a package that contains more than one photo you will see them under the gallery tab above the current photo. The gallery page shows you a thumbnail of your photos, quickly tap the photo you wish to work on and it will load a screen with the download button underneath.

How do I save my Santa Photo to my phone?
To save your Santa Photo to your phone tap the Download button and follow the instructions. Tap and hold your finger on the photo until a dialog box shows to Save it to your phone. An iPhone will save it to the Camera Roll on the phone and a Android device will save it to the Gallery.

What should I do if I do not receive the ‘Receipt & Copyright Release’ email?
First, check your ‘Junk’ or ‘Spam’ folder to confirm that the email has not been sent there. If you do not receive your ‘Receipt and Copyright Release’ email in your Inbox, Junk, or Spam folder within 24 hours of your Santa Photo Download purchase from MyHolidayMoments.com, please visit www.cherryhillprograms.com/copyright and complete the form to instantly receive your copyright release and registration.

If I buy a Santa Photo Download online, will I be able to print that at my local photo retailer?
If you buy a Santa Photo Download online, you will be able to print that photo at any local photo retailer, as long as you print out the ‘Receipt and Copyright Release’ email that you received immediately following your online purchase, and take that with you to the photo retailer along with the device on which you saved that Santa Photo Download. If you do not receive your ‘Receipt and Copyright Release’ email in your Inbox, Junk, or Spam folder within 24 hours of your Santa Photo Download purchase from MyHolidayMoments.com, please visit www.cherryhillprograms.com/copyright and complete the form to instantly receive your copyright release and registration.

If I have a question or a problem, who should I contact?
If you have questions or a problem, please click on the 'Contact Us' tab located on the right hand side of the screen. This will take you to our 'Contact Us' page where you will have the opportunity to fill out a form explaining your question or issue and sharing information with us that we will need to assist. You are also able to search our knowledge base to help find answers to the most common questions.